At Shiniwo.shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following terms.

1. Eligibility for Returns and Exchanges

  • Returns or exchanges must be requested within 14 days from the date you receive the product.
  • The product must be in its original condition, unused, and in the original packaging.
  • Products that have been damaged, altered, or show signs of use may not be eligible.
  • Certain items (such as software licenses, digital downloads, or clearance products) may be non-returnable. Please check the product description for details.

2. How to Request a Return or Exchange

  • Contact our customer service via the Contact Us page with your order number and reason for return/exchange.
  • Our team will provide you with instructions and a Return Merchandise Authorization (RMA) if applicable.
  • Please do not send back any product without prior approval.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
  • Use a tracked and insured shipping method to return items. We are not responsible for lost or damaged returns during transit.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to our mistake.

5. Exchanges

  • If you wish to exchange a product for the same item or a different item, please follow the return process and place a new order.
  • We recommend waiting for the return to be processed before ordering the replacement.

6. Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us within 7 days of delivery with photos and details.
  • We will arrange a replacement or refund promptly.

If you have any questions about our return and exchange policy, please don’t hesitate to contact us through our Contact Us page.